FAQ's

We email full tracking details to you once we have despatched your order. All of our orders are despatched on a fully tracked courier service to provide you with clarity on when you can expect your order to arrive.

We use a variety of couriers subject to their availability, but as a general rule these are normally:

- DPD

- Parcel Force

- UPS

- Hermes

- TNT

- Fed Ex

We strongly recommend that you do not place your furniture next to a heat source such as a radiator or fire as this can adversely dry the timber causing the wood to shrink or bend.

We use a mix of new and reclaimed timber, which may have natural and man-made imperfections like chips, dents, and slight warping. We take great care to make the final product as straight as possible, working with these imperfections to enhance the piece. We provide rubber feet protectors and felt pads to help level any minor imperfections.

We use a mixture of new and reclaimed timber in all of our products. All of the timber in each of our products is C16 or C24 structural graded timber, we do not use cheap scaffold board timber in any of our products.

As a general rule the timber we use is European Whitewood, this can be a mix of either Silver Fir (Abies Alba) or Norway Spruce (Picea abies).

All of our timber is either reclaimed or FSC certified. So you can rest assured that your order has come from forests that are sustainable and managed responsibly.

Please note that although we do deliver to the Scottish Highlands, due to fluctuating and extremely high courier charges we may on occasion have to refuse a particularly heavy or bulky order. Where this is necessary we will contact you as soon as possible to discuss the problem and issue a full refund within 48hrs.