To keep your handcrafted furniture in top condition, avoid placing it near radiators or fireplaces. Excessive heat can dry the timber, causing shrinkage or bending. A stable environment ensures your piece stays beautiful for years.

We process orders promptly: 2-3 days for cards and photography, 2-3 days for non-furniture items, and 7-10 days for furniture. Once dispatched, delivery takes 24-48 hours, and you'll receive full tracking details via email.

The short answer is: yes, for most items! We love getting our furniture to customers across the north and the isles, but there are some logistical hurdles we have to navigate. While we regularly ship smaller items to these regions, the "Highlands and Islands" present unique challenges for larger pieces. Due to constantly varying courier availability and strict maximum size and weight constraints, there may be occasions where we are unable to fulfill particularly heavy or bulky orders for these specific postcodes. In the event that we cannot safely or affordably deliver your order: Prompt Communication: We will contact you as soon as possible to explain the situation. Fast Refunds: If we have to cancel the order, we will issue a full refund within 48 hours. We always recommend reaching out to us before purchasing a large item if you live in one of the areas listed below so we can check the latest courier capacity for you. Affected Postcode Areas The following regions are generally classified by our couriers as the Scottish Highlands and Islands: Highlands: IV (all), KW1-14, PA21-38, PH4-41, PH49-50 Islands: HS (all), ZE (all), KW15-17, KA27-28, PA20, PA41-80, PH42-44 Other Remote Areas: AB31-38, AB40-56, FK17-21

For guaranteed pre-Christmas delivery, please order by 5 December each year. Orders placed from 6 to 10 December are usually delivered in time, but we can’t guarantee it. Orders placed after 10 December are processed as normal, but pre-Christmas delivery isn’t guaranteed.

Yes. We offer free shipping on orders over £300. For smaller orders, shipping is calculated at checkout so you can see the cost before you pay.

Once your order has been dispatched, we email your tracking details. Use those details to follow the parcel and see the latest delivery updates.

If you miss a delivery attempt, the courier will usually leave instructions so you can rearrange delivery or, where available, collect the parcel from a local depot. If you need help, send us your order number and we will check the tracking for you.

We use FSC certified timber and reclaimed timber where suitable. That helps us make furniture that looks beautiful and lasts well. We choose materials with care, so you get a piece that feels solid, rustic, and made to live with for years. You can check each product page for specific material details.

Sustainability matters to us. We use FSC certified and reclaimed timber where suitable, and we plant a tree for every order. We also make furniture that is built to last, so you can enjoy it for years.

We accept credit card payments and PayPal. Choose the option that works best for you at checkout.

Keep your furniture in a stable room and away from direct heat, strong sunlight, and excess moisture. Dust it regularly with a soft dry cloth and avoid harsh cleaners. Gentle care helps the wood stay beautiful for longer.

In many homes, yes, but the room needs to stay at a steady temperature. Sudden heat changes can dry the timber, so avoid placing pieces where they will get direct heat. If you are unsure about a specific item, get in touch and we will advise.

If you need to return an item, please contact us as soon as possible and we will help you with the next steps. Because some products are made to order, return options can depend on the item and its condition.

Please contact us as soon as possible with your order number and, if you can, a photo of the issue. We’ll look into it quickly and work with you to put it right.

If you need to change or cancel an order, please contact us as soon as possible with your order number. We process furniture quickly, so we cannot always stop an order once work has started or once it has been dispatched. For made-to-order items, options may be more limited.

Please contact us as soon as possible with your order number if you need to change or cancel an order. If your item has not entered production or been dispatched, we will do our best to help. Once a made-to-order item is in progress, changes may be limited.

Once we have received and checked your return, we will process the refund back to your original payment method. Your bank or card provider may take a few working days to show the money in your account.

Yes, in many cases we can help with custom sizes or small changes. Send us the details before you order, and we’ll let you know what’s possible, along with any price or lead time changes.

In many cases, yes. If you would like a different finish or a small change to the look of a piece, send us the details before you order and we will let you know what is possible.

Please check the product dimensions on the listing before you order. If you are unsure, measure the space first and allow a little extra room for access, cables, or everyday use. If you need help, we are happy to advise before you buy.

Some items arrive ready to use, while larger pieces may need simple assembly. If assembly is needed, we keep it straightforward and include the fixings and guidance you need.

Where fixings are included, we show that on the product page. If you are not sure what comes in the box, please contact us before ordering and we will confirm the details for that item.

For items that need assembly, you will usually only need a few basic household tools. We include the fixings and simple guidance, and the product page will note if anything extra is needed.

Many of our furniture pieces are made to order so we can craft each item with care. That helps us keep quality high and offer the rustic, handcrafted feel our customers want. Lead times can vary by product, so please check the product page or contact us if you need a specific date.

Our wax finish colour chart is there to help you choose the look you want for your piece. The finish can look slightly different on screen, so if you are unsure, contact us before ordering and we will help you pick the right option.

Not quite every piece will be identical, and that is part of the charm. Because we use real timber and handcraft each item, the grain, knots, colour and finish can vary slightly from the photos. Your piece will have its own character while still matching the style you chose.

Check the measurements on the product page and compare them with your shelf, table top or project. It also helps to allow for the weight of the item and how much support you need. If you are unsure, send us the details and we will help you choose the right size.

Yes. Because each piece is handcrafted from natural wood, small differences in grain, tone, knots and texture are normal. That is part of the character of every piece and helps make each one unique.

Yes, we do. We work with homeowners and businesses, and we can help with trade or commercial orders where possible. If you need multiple pieces or a project quote, send us the details and we will talk through the options, lead times, and delivery.

Yes, we do work with trade and commercial customers. If you are ordering for a shop, office, hospitality space, or interior project, send us the details and we’ll let you know what we can offer. We can also discuss larger quantities and delivery options.

Send us the details of your project, including the items you need, quantities, sizes, delivery postcode, and any deadline. We will come back to you with pricing, lead times, and any options for custom finishes or small changes.

We make our pieces carefully and use quality timber and fittings. If something arrives faulty or there is an issue with craftsmanship, contact us and we will help put it right. If you need specific warranty details for a product, ask before you buy and we will be happy to help.

A quick guide to our wax finishes:Sample Chart vs. Final Look: The colour chart illustrates 1 coat of wax. We apply 2–3 coats to every build, so your final piece will match our main product photos and appear slightly darker than the 3-color example image.Color Matching: If you are unsure or need to match existing furniture, please contact us before ordering. We’re happy to order custom wax colors to find your perfect match!Refund Policy: As items are crafted to order, we are unable to accept returns or offer refunds based on colour preference once an item has shipped.

If something is not right with your item, please contact us with your order number and a few photos. We will review the issue and help you with the next steps, whether that means advice, a repair, or a replacement depending on the product and the problem.

If you think there is a fault covered by our guarantee, contact us with your order number, a short description of the issue, and a few photos if you can. We will review it and let you know the next steps as quickly as we can.